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Privacy Policy

Effective Date: [Insert Date]
Welcome to LUCA COSMETICS. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal and non-personal information when you interact with our website, including:

  • Personal Information:

    • Full name

    • Email address

    • Phone number

    • Shipping and billing address

    • Payment details (handled securely via payment gateways)

    • Date of birth (if required for specific services or promotions)

  • Technical & Usage Data:

    • IP address

    • Browser type and version

    • Device type and operating system

    • Pages visited, time spent on the site, and navigation behavior

    • Cookies and similar tracking technologies

2. How We Use Your Information

We use the data we collect for the following purposes:

  • To process and fulfill your orders accurately and efficiently

  • To personalize your shopping experience and offer tailored recommendations

  • To communicate with you regarding orders, offers, or service updates

  • To improve our website performance, content, and user experience

  • To manage promotions, surveys, or loyalty programs

  • To prevent fraudulent transactions and enhance security

  • To comply with legal obligations

3. Marketing and Communication

With your consent, we may send you promotional messages via email, SMS, or WhatsApp. You can opt out at any time by clicking “Unsubscribe” or contacting our support.

We do not sell your personal data to third parties for marketing purposes.

4. Data Sharing and Disclosure

We may share your data with:

  • Trusted third-party partners who help us operate our website, fulfill orders, process payments, and provide customer support

  • Shipping and logistics providers for product delivery

  • Legal authorities, if required by law or to protect our legal rights

All partners are required to comply with data privacy laws and maintain confidentiality.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember preferences, and understand usage patterns. You can disable cookies in your browser settings, though some site features may not work as intended.

6. Data Security

Your data is stored securely using industry-standard security measures including:

  • SSL encryption for transactions

  • Secure servers and firewalls

  • Restricted access to sensitive information

Despite our efforts, no online platform can guarantee 100% security, so we encourage you to use strong passwords and be cautious with shared devices.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Withdraw your consent for marketing communications

  • Request restriction or object to certain data processing activities

To exercise any of these rights, email us at privacy@lucacosmetics.in.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.

9. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal information, we will delete it immediately.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at:

📧 Email: LUCACOSMETICSPVTLTD@GMAIL.COM
📞 Phone: +91 90720 38148
📍 Address: Northern sky apartment1704, B BLOCK PINCODE 575001 Pumpwell Mangalore